Privacy Policy

Privacy Policy

Note: The ease of option to withdraw the consent obtained under this Privacy Policy Notice should be comparable to the ease with which such consent was given.]

[Note: This Notice should appear as a pop-up on the Application of Banting before the data is collected, and must be consented to with a separate “I Agree” button.]

PRIVACY POLICY NOTICE

Banting Healthcare Private Limited (hereinafter referred to as “Banting Healthcare” or “Banting” or “We” or “Our” or “Us”) respects the privacy of all individuals who avail Banting Healthcare’s services at its Sugar&Heart Clinic and use the Application. This Privacy Policy Notice explains how we process your Personal Data (defined in the next section) when You avail Banting Healthcare’s in-person services and use the Application.

We encourage you to periodically review this Privacy Policy Notice to stay informed about the updates available on the Application.

Once you click “I Agree” below it will mean that you have consented to the processing of your Personal Data in the manner as described in this Privacy Policy Notice.

You have the option not to provide us with the consent to process your Personal Data. Even after you have consented, you will also have the option to withdraw your consent at any time by intimating us in writing. Please note that if you do not provide us your consent to process your Personal Data or if you withdraw your consent at any time, we may not be able to fulfill the purposes for which the said Personal Data was sought and we may restrict you from using the Application and availing our in-person services or any part thereof.

1. Definitions

This clause provides the definition and meaning of various expressions used in the Privacy Policy Notice. 

Personal Data: Any data about you that helps us identify you or is in relation to you which would include your health and medical data, DESS score, financial data, login data, etc. Your Personal Data which will be processed by us is specified in Para 2 of this Notice.

Processing (including its grammatical variations): Processing in relation to your Personal Data means performing any wholly or partly automated operations or set of operations including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction, and would also include analytics done by us to provide you with the Application-related services.  

Specific Purpose: This means the particular reason or purpose for which we process your Personal Data. 

Personal Data Breach: This means any unauthorised processing of personal data or accidental disclosure, acquisition, sharing, use, alteration, destruction or loss of access to personal data, that compromises the confidentiality, integrity or availability of personal data. 

2. Data Collection and Processing

We will collect and process the following types of Personal Data which belongs to you: 

  1. Name; 
  2. Birth date/age;
  3. Gender;
  4. Address (including country and pin/postal code); 
  5. Location information, including your GPS location; 
  6. Phone number/mobile number;
  7. Email address; 
  8. Valid financial information at the time of purchase of product/services and/or online payment;
  9. Login ID and password; 
  10. User details as provided at the time of registration or thereafter including One Time Password generated on the Application; 
  11. Health and medical records and history, including information contained in prescription generated by registered medical practitioners, counsellors and other healthcare professionals;
  12. Medical and Health data including diet information, exercise-related data, stress-related data, sleep-related data captured by Banting Healthcare or shared by you with Banting Healthcare; 
  13. Your Application usage details such as time, frequency, duration, features and storage;
  14. Transaction and payment data;  
  15. Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in Our log files; 
  16. Tracking Information such as, but not limited to the device ID, Google Advertising ID, Android ID and Apple ID; 

Any other information or that is willingly shared by you; 

3. Specific Purpose of Collection and Processed of Collected Data

Your Personal Data that is collected by us or on Our behalf and will be processed for the following Specific Purposes: 

  1. To provide services to you at Sugar&Heart Clinic and through the Application;
  2. To facilitate commercial transactions and other interactions over the Application;
  3. To process orders for products and services in-person at Sugar&Heart Clinic and over the Application and provide updates about your orders;  
  4. To enable our third party vendors including service providers to deliver, and facilitate delivery of, products and services to you; 
  5. To conduct study, research, and analysis in order to operate and improve the Application;  
  6. To promote, advertise, and offer for sale goods, products, and Services; 
  7. To improve our business practices, our Application designs, and user experience ; 
  8. To build your profile, assess your requirements, queries, complaints and feedback;  
  9. To inform you about other products and services from Banting Healthcare; 
  10. In case of merger or demerger or assignment of agreement;
  11. to communicate security announcements,
  12. For billing and administration;  
  13. To take legal action, investigate or prevent illegal activities, suspected fraud, and other violations; 
  14. To share with statutory authorities, government institutions, or other bodies for compliance with legal requirements;  
  15. To fulfil contractual obligations. 

4. Changes In Your Personal Data

Your Personal Data that is collected by us or on Our behalf and will be processed for the following Specific Purposes: 

Please note that you will always have the option to review your Personal Data which is held by us.

If you desire to delete, make any change, or correct your Personal Data, you may put a request to us in the manner described in Paragraph 11 of this Privacy Policy Notice.

5. Disclosure to Individuals and Third Parties

We may share and disclose your Personal Data with individuals and with other third parties who work with/for us for the Specific Purposes outlined above in paragraph 3.

Please note that we do not share your Personal Data with third parties without your consent. Once you consent to this Privacy Policy Notice, you provide us with the right to share your Personal Data with third parties. You can obtain the relevant details about your Personal Data including the identity of third-party entities with whom your Personal Data is shared or a description of your Personal Data which is shared by writing to us in the manner described in Paragraph 12 of the Privacy Police Notice.

Please note that We may engage a cloud service provider to process your Personal Data, once you avail our in-person services or use the Application, which may be located inside or outside the territory of India. However, please note that the cloud service providers engaged by us operate with reasonable security safeguards that will keep your Personal Data safe and secure.

6. Log Files

We follow a standard procedure of using log files. These files log visitors when they visit the Application. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is to analyze trends, administer the Application, track User movements on the Application, and gather demographic information.

7. Cookies

We may use cookies, web beacons, web crawlers, tracking pixels, and other tracking technologies on the Application in order to help us customize the Application and enhance your experience. You can remove or reject cookies but be aware that rejecting cookies could affect the availability and functionality of the Application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. By using the Application, you agree to accept the Cookies.

8. Minors

Our Application cannot be accessed by an individual below the age of 18 years.

9. Data Protection

We implement reasonable physical, technical, and administrative security measures to prevent Personal Data Breach. However, no security measure is completely foolproof.

10. Declarations

  1. You acknowledge that you are providing your Personal Data in a free, informed, and unconditional manner. Where you are providing information for someone else, you hereby confirm that you are authorized to provide such information to us.
  2. Further, you hereby acknowledge that the collection/receipt of your Personal Data by Banting Healthcare is necessary for the Specific Purposes identified hereunder.
  3. You hereby consent that the collection and processing of any Personal Information, if it is done in accordance with the provisions of this Privacy Policy Notice, shall not cause any wrongful loss to you

11. Data Retention

We will retain your Personal Data for as long as necessary for meeting the Specified Purposes, for other essential purposes such as resolving disputes if any, for complying with our internal procedures, for enforcing our policies, and where applicable, we may retain your Personal Data for longer period of time than is necessary for reasons indicated above, if such retention is expressly mandated or necessary to comply with any obligations under applicable laws.

12. Complaints

If you have questions, complaints, or comments about this Privacy Policy Notice or any action is required in relation to your Personal Data including withdrawal of consent, change, correction, or deletion, please contact the Grievance Officer at [email – care@sugarandheartclinic.com or phone number +91 09920088684.]. You can also make a complaint to the Data Protection Board of India in case the Grievance Officer is unable to resolve your grievance to Your satisfaction.

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A Banting Healthcare Enterprise.

Unit No. 4 & 4A, 63 Gold Medal Avenue, Next to Croma,
Piramal Nagar, SV Road, Goregaon West,
Mumbai – 400104
Tel. +91 8655 3060 11
Email. shcadmin@bantinghealthcare.com

Privacy Policy | Terms & Conditions | Shipping & Delivery Policy | Cancellation & Refund Policy

BANTING HEALTHCARE PRIVATE LIMITED

Registered Address
1-7-71/63/1, Maheshwari Nagar, Tarnaka Habsiguda,
Hyderabad, Telangana 500007
Tel. +91 8655 3060 11
Email. shcadmin@bantinghealthcare.com

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A Banting Healthcare Enterprise.

Sugar & Heart Clinic

Unit No. 4 & 4A, 63 Gold Medal Avenue, Next to Croma, Piramal Nagar, SV Road, Goregaon West, Mumbai – 400104
Tel. +91 8655 3060 11
Email. shcadmin@bantinghealthcare.com

Privacy Policy | Terms & Conditions | Shipping & Delivery Policy | Cancellation & Refund Policy

BANTING HEALTHCARE PRIVATE LIMITED

Registered Address
1-7-71/63/1, Maheshwari Nagar, Tarnaka Habsiguda, Hyderabad, Telangana 500007
Tel. +91 8655 3060 11
Email. shcadmin@bantinghealthcare.com

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